Frequently Asked Questions
If you are a customer in need of support please look through the FAQ's for an answer to your question.
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Adapt to Progressive Eyeglasses
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Adjust and align your glasses tutorial.
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Authentic Guarantee
Eyespecs.com, is an authorized dealer and we guarantee you'll receive a 100% genuine product with full manufacturer warranty.
We offer a 30-day hassle free return policy with full money back (Return Policy)
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Crizal lenses and information guide
Four Major reasons why Anti Reflective Coatings are so important and how they improved the quality of your vision.
**There is a good reason why high-end cameras and binoculars will have a high-quality Anti-reflective treatment.**
Anti-reflective will allow more light transmission through the lens and the more light the better the resolution and vision will be.
Anti-reflective will eliminate the ghost reflection lights in front of you (especially while driving).
Better Anti-reflective, provides better quality Scratch Protection, Cleaning including Smudge, Dust, Anti-static, and Hydrophobic repellant.
It'll provide a better look and crystal aesthetic to the lens.
CRIZAL® NO-GLARE LENSES
For over 25 years, Crizal No-Glare lenses have been providing the clearest vision possible to millions of patients worldwide. Crizal No-Glare lenses offer the best combination of clarity, durability, cleanability, and optimal UV protection so that patients can see, look, and feel better.
Crizal No-Glare lenses are supplied from the manufacturing laboratory with a Crizal No-Glare lenses Certificate of Authenticity (COA) card. To ensure your receipt of genuine Crizal No-Glare lenses, the COA card includes product registration information and a Crizal No-Glare lenses cleaning cloth. If you do not receive these items with your Crizal No-Glare lenses, please consult your eyecare professional.
The Crizal No-Glare lenses family of coatings includes: Crizal Sapphire® 360° UV lenses, Crizal® Prevencia® lenses, Crizal Avancé UV™ lenses, Crizal Alizé UV™ lenses, and Crizal Easy UV™ lenses. We also have two Crizal® for Kids products: Crizal Kids UV™ lenses and Crizal® Prevencia® Kids lenses. Your eyecare professional can explain the different benefits of each Crizal No-Glare lens and provide a recommendation based on your needs. Learn more.
Crizal No-Glare lens treatment is very thin—thinner than a strand of hair! The actual thickness and weight of your glasses is a function of the lens material chosen, your frames, and your prescription.
CRIZAL NO-GLARE LENSES UV PROTECTION
Yes, Crizal No-Glare lenses offer our most comprehensive daily protection against the invisible and often irreversible dangers of UV reflection.
UV is a form of light/radiation that is not visible to the human eye. Sunlight is the primary source of ultraviolet radiation. UV light comes from all directions, reflecting off surrounding surfaces and creating dangerous exposure.
UV damage is cumulative and often irreversible. Long-term exposure to UV radiation can increase the risk of certain eye conditions and diseases, such as UV-related cataracts, growths on the eye, and even certain skin cancers on the eyelids or around the eye area.
Premature signs of aging, skin cancer, eye disease, wrinkles, and dark circles.
Over 40% of annual UV exposure is received during conditions when people are not in full sunlight and are less likely to wear eye protection. Complete UV protection on your everyday clear lenses can help protect the long-term health of your eyes.
UV light comes from all directions, reflecting off surrounding surfaces and creating dangerous exposure. The back surface of everyday clear glasses has been found to reflect light coming from the back and sides of the lens, increasing UV light exposure to the eyes. Most sunglasses and clear lenses with higher-quality materials block UV light from transmitting through the front of the lens, but they do not address the UV light reflecting off the back side of the lens. Crizal No-Glare lenses provide protection against backside UV reflection. Ask your eyecare professional about the benefits of Crizal No-Glare lenses.
RELATED PRODUCTS
Crizal No-Glare treatment is compatible with most lenses. It is always advisable to apply Crizal No-Glare treatment to both single vision and progressive addition lenses. Please talk to your ECP to find out which Crizal No-Glare lens is right for you.
Yes, Crizal No-Glare treatment is compatible with most lenses and always compatible with Varilux lenses. Learn more here.
CLEANING MY LENSES
- Rinse under warm running water to remove any sandy/gritty debris.
- Clean with a mild liquid dishwashing soap to remove facial oils.
- Rinse with water.
- Dry with a soft cotton cloth.
- Polish your lenses with the microfiber Crizal lenses cleaning cloth provided to you.
You can also use the Crizal lenses cloth for touch-up cleaning throughout the day when it is not convenient to wash your lenses. While the hydrophobic properties of Crizal No-Glare lenses facilitate the removal of smudges, dust, dirt, and fingerprints more easily, the smudges and fingerprints may appear more visible on Crizal No-Glare lenses than on an uncoated lens.
Watch a video on how to clean your Crizal lenses.
Occasional use of alcohol on Crizal No-Glare lenses will not be harmful. However, we do not recommend continuous, daily use.
If you are not able to remove hair spray or paint using the cleaning recommendations found above, we suggest taking your lenses to your eyecare professional for assistance.
RX Prescription Glasses Lens Warranty Policy.
AR/UV coating warranty. The 2-year AR/UV coatings warranty policy applies to the same lenses and prescription as originally purchased.
Prescription lenses purchased with a 2-year warranty AR Anti Reflective qualifies for one-time lenses redo within two years from the date of purchase. The two years lenses redo qualifies only on frames that are fully functional (not taped, glued, and or soldered, as this would ) frames must be the ones purchased from us with matching serial number (scraped serial numbers on glasses will not be qualified for lenses redo). The customer is responsible to send the item back to us and no additional shipping fees will be charged to send the replacement of lenses.
Yes. Commercially prepared anti-reflective lens cleaners are safe to use with Crizal No-Glare lenses.
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Glasses Shipping and Production Timetable
We know how excited you are to receive your new prescription order. As an Essilor of America Experts, It is our priority to complete and ship your order as quickly as possible. As we offer you a variety of the best-quality lenses and coatings to choose from timing is a key.
Our lab is equipped with the latest cutting-edge technology of Essilor equipment and all our orders must meet the Essilor standards in lenses.
Depending on the production time and chosen shipping method at checkout, the estimated delivery time may vary.
Our team will keep you informed every step of the way and ensure that you receive your new glasses as quickly as possible.
The following table below is our estimated production time for prescription lenses.
Production Time
9 - 14 Business Days -
How safe is my shopping on Eyespecs.com?
How safe is my shopping on Eyespecs.com?
We respect your privacy and your security is our top priority.
We use the highest SSL encrytion to transmit and process your order.
Your credit card information is 100% encrypted and not shared.
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Payments and Pricing.List Price
The list price is to represent the full suggested retail price by the manufacturer, supplier or the full retail price listed on the product itself. Eyespecs does not guarantee the accuracy of the full suggested retail price.
Order ConfirmationEyespecs makes every effort possible for items sold and offered by Eyespecs to list the correct pricing and description. However, until an order is placed we may not realize a mistake or an error with the listings. If an item's correct price is higher than listed or the description contains errors, in this case, we will either contact you with instructions before shipping or cancel your order and credit or not charge your credit card.
Payment and SecurityWe take security very seriously. Purchases made using Eyespecs.com to pay for Eyespecs purchases are 100% safe. Neither Eyespecs or it's employees get access to your credit card information. Once a purchase is processed Eyespecs does not save any credit card numbers on our servers.
We accept the following payment types.
- Visa
- Master Card
- American Express
- Discover
- PayPal
- Sezzle
We reserve the right to contact you via phone or email to verify your order and make a final decision on approving or canceling an order.
PricingWe reserve the right to change pricing without notice.
Price GuaranteeEyespecs may change prices on items from time to time for special promotions, sales, or price drops. Eyespecs does not guarantee a refund of the price difference. If the item you ordered is within our return policy and in original new condition you may be required to return it for a refund and place a new order.
Price MatchEyespecs does not price-match with other websites and or retailers.
Sales TaxSales tax is calculated based on your ship-to address and product details. Different states and counties have different sales tax regulations.
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Personal Information
You can check your Personal Page which allows you to do a number of things like:
- View and edit your personal info.
- View your selling history.
- View your buying history.
- See your user feedback.
- Use the Future Watch feature.
- Pay your Balance.
- Manage your Store.
- Edit About Me Page
- And More
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Privacy Policy
Eyespecs.com and Eyespecs International LLC, Company.
Last updated June 2021
If you are a California resident please refer to our California Privacy Policy.
Eyespecs International LLC., a company organized under the laws of the State of NY (together with its subsidiaries, affiliates, and/or related companies) (“Company”, “our”, “we” or “us”), provides its customers and potential customers (“you”, “User”, “your”) with access to its websites located at www.eyespecs.com (“Website”) and if applicable, to its mobile application through which we provide personally tailored offers for eyecare and eyewear products and associated services (“Services”).
As we are committed to protecting your rights to privacy, and we make available this Privacy Policy (the "Privacy Policy") to describe our practices regarding the information we may collect or to which we may have access, through your use of our Website, App and Services (together with the “Platform”) and the manner in which we may use such information, and the choices and rights available to you.
Our privacy policy and practices are detailed below, and we ask you to read them carefully and thoroughly. By accepting or using our platform you are accepting the practices described in this privacy policy. If you disagree to any of terms provided herein, you may not access or use the service. Please note that you are not obligated by law to provide us with any personal information.
- What information do we collect?
Personal information identifies the customer's individual information.
We collect personal information from you when you use or interact with our Platform, including:
Personal information when you use and interact with our platform. We collect personal information from you and the devices you use when accessing our platform, register an account with us, using our web forms or text fields, update or edit information within your account, or correspondence that you exchange with us from time to time (including phone, email, chat, text or uploads, try on), and while browsing our platform between pages and categories.
Contact information when you register, phone order or guest checkout such as name, email, address, and phone number when you complete our online forms.
Information you provide to us like prescription, images or use our platform to process and upload such information to complete your transaction.
Other items you use our platform to add items to your shopping cart, save items to your favorite, or future.
Content or your interaction with our customer support or sales agents which may include emails. text, recording, videos, images or personal information.
Financial information (such as credit card or bank account numbers), which is processed by our third-party service providers.
Shipping information to transact and deliver through the platform and when needed to complete information such as Tax ID to clear customs.
When completing a survey.
Information Mandated by Applicable Law. Information we are required or otherwise authorized to collect under applicable laws to authenticate or identify you or to verify the information we have collected from you via our Platform.
Impression Information. Information about your impressions of, and reactions to, advertisements that appear on the Platform that we receive from devices (including mobile devices) and software you use when you access our Platform. This information may include the following: Device ID or unique identifier, device type, ID for advertising, unique device token, operating system, information regarding your clicks, views and engagement with our advertisement and Services, information concerning your traffic to and from the Platform, your referral URL, ad data, your IP address, your web log information, and your location information, including location information from your mobile device or as can be derived from your IP address.
Personal information collected from other sources. We may also collect personal information about you from third parties who have represented to us that they have obtained your consent for such provision of information or that you have freely and publicly provided. For example, we may collect and use demographic and other information that is publicly available and information from credit bureaus, to the extent permitted by applicable law.
Social Media: We allow you to share information with social platforms, or use social platforms to create your account or to connect your account with the respective social platforms. Those social platforms may give us automatic access to certain personal information retained by them about you (e.g., content viewed by you, content liked by you, and information about the advertisements you have been shown or have clicked on, etc.). You have the ability to control the personal information to which you allow access through the privacy settings on the applicable social platforms and the permissions you give us when you grant us access to your personal information that is being retained by such social platforms. By associating an account managed by a social platform with your account and authorizing us to have access to this information, you agree that we may collect, use and retain the information provided by these social platforms in accordance with this Privacy Policy.
PLEASE NOTE THAT ANY INFORMATION YOU POST OR DISCLOSE USING HASHTAGS, WILL BECOME PUBLIC AND MAY BE AVAILABLE TO OTHER USERS AND THE GENERAL PUBLIC.
Device Information: We collect information from and about the computers, phones, and other web-connected devices you use that integrate with our Properties and Services, and we combine this information across different devices you use. For example, we use information collected about your use of our Services on your phone to better personalize the content or features you see when you visit or use our Properties on another device, or to measure whether you took an action on your phone on a different device. Information we obtain from these devices includes:
Device attributes information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
Device operations: information about operations and behaviors performed on the device, such as whether a window is foregrounded or backgrounded, or mouse movements (which can help distinguish humans from bots).
Identifiers: unique identifiers, device IDs, and other identifiers.
Device signals: Bluetooth signals, and information about nearby Wi-Fi access points, beacons, and cell towers.
Data from device settings: information you allow us to receive through device settings you turn on, such as access to your GPS location, camera, or photos.
Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed, and, in some cases, and information about other devices that are nearby or on your network.
Cookie data: data from cookies stored on your device, including cookie IDs and settings. Learn more about how we use cookies, please review our Cookie Policy below.
We perform such automatic collection through the use of cookies, web beacons, unique identifiers, and similar technologies which allow us to collect information about the pages and screens you view, the links you click, and other actions you take when using our Platform, within our advertising or email content, as further detailed in Section 5. For more information about our use of these technologies, and how to control them, see our Cookies Policy. If you give us personal information about someone else, you must do so only with that person’s express authorization.
- WHY WE COLLECT AND PROCESS PERSONAL INFORMATION
We collect, process, and use your information for the purposes described in this Privacy Policy, based at least on one of the following legal grounds:
When Performing the Services: We collect and process your Personal Information to provide you with the Services, following your acceptance of this Privacy Policy; to maintain and improve our Services; to develop new services and features for our Users, and to personalize the Services in order for you to get a better user experience. For example, we may send you offers and products which we think will be more relevant to your taste, based on your browsing habits across our Platform.
Legitimate interests: We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy. Our legitimate interests may span things like detecting, preventing, or otherwise addressing fraud, abuse, security, usability, functionality or technical issues with our services, protecting against harm to the rights, property or safety of our properties, users, or the public as required or permitted by law; enforcing legal claims, including investigation of potential violations of this Privacy Policy; o comply and/or fulfill our obligations under applicable laws, regulations, guidelines, industry standards and contractual requirements, legal process, subpoena or governmental request; and in accordance with our Terms of Service.
Advertising: To the extent, we’re permitted to do so under applicable law, to display or send to you marketing and advertising material and general and personalized content and advertisement via the Platform, email, postal mail, telephone, mobile devices and/or when you visit other sites, and to track and analyze the effectiveness and relevance of such material.
With your consent: We ask for your agreement to process your information for specific purposes and you have the right to withdraw your consent at any time. For example, we ask for your consent to send you our marketing offers and communications.
We may also access and use your information for any of the following internal purposes:
To provide and improve our Platform and its various functions and features and to manage our businessTo send you updates,
notices, notifications, announcements, and additional information related to the Platform;
To conduct surveys regarding our services or regarding the experience of users in our Platform;
To be able to manage your account and provide you with customer support and technical assistance;
To create cumulative statistical data and other cumulative information and/or other conclusive information that is non-personal, in which we might make use, in order to operate and improve our Platform;
To verify your eligibility and deliver prizes in connection with promotions and referral programs we may hold from time to time;
To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities, including any breaches of this Privacy Policy or of our Terms of Use ; and
To comply with any applicable rule or regulation and/or response or defend against legal proceedings versus us or our affiliates.
- THE “TRY-ON” FEATURE/BIO-METRIC DATA
Our services offer a “Try On” feature, allowing you to upload a photo of your choice and combine it, manually (by dragging the frame depiction) with a photo of one or more of the eye-ware frames available on our Properties. This allows you to get an impression of the possible look of such eye-ware onto the subject photograph. Depending on the applicable laws that govern an end user who uses the Try On feature, a portion of the information collected through your usage of the “try -on” feature may be considered “bio-metric data”. If consent is required to collect, store and use the data that we collect from you, then we expressly rely on the fact that you will only use the “try-on” feature if you consent to our collection of your bio-metric data, unless we have some other lawful basis upon which to collect the data. We only use the ”Try-On” related-data, including without limitation, the potential bio-metric data that we collect from you to determine your lens prescription. We store your bio-metric data securely in our database. If you do not proceed with the purchase of prescription lenses and/or contact lenses within 90 days from your use of the “try-on” tool, we will delete your bio-metric data from our systems. Notwithstanding, we will not retain your bio-metric data for longer than 3 years from our first collection of same. We will not sell, lease, trade or otherwise profit from your bio-metric data, nor will any of our vendors who have access to such data be permitted to do so.
- WHERE DO WE PROCESS AND STORE USER’S PERSONAL INFORMATION?
Any and all personal information that we collect from our users is maintained in secured cloud storage environments provisioned by third-party cloud providers in the United States. Information regarding the Users will be maintained and processed by us and our authorized affiliates and service providers which are located in various locations around the world, including, the United States.
It’s our policy, irrespective of the jurisdictions wherein our Users are located, to maintain all User-supplied data in secure environments provisioned by third parties that : (i) have assured us of the safeguards which they implement to protect your rights to privacy, including where applicable, by undertaking to comply with the EU Standard Contractual Clauses; (ii) where applicable, hold and process such information on our behalf either in jurisdictions which have been determined to ensure adequate level protection by the EU Commission, and (iii) perform such processing pursuant to your consent and acceptance of their privacy policy as further detailed in this Privacy Policy.
By providing your information, you expressly consent to the place of storage and transfer described above, including transfers outside of the jurisdiction in which the information was provided.
- TO WHOM WE SHARE PERSONAL INFORMATION
We may share your personal information with third parties (or otherwise allow them access to it) only in the following manners and circumstances:
Third-Party Service Providers: We partner with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting, data and cyber security services, fraud detection and prevention services, merchant processing, shipping, postal and delivery services, website and mobile app functionality, manufacturing services, e-mail and text message distribution and monitoring services, advertising, data optimization and marketing services, affiliation and related analytics services, customer support and call center services, as well as our business, legal and financial advisors, and others (collectively, "Third Party Service Providers"). Any disclosure or access to personal information is strictly subject to the recipient's or user's undertaking of confidentiality and appropriate safeguards obligations. Our Third Party Service Providers may be divided into two types of third parties:
(i) third parties providing us with services who act as our processors and may only process your personal information according to our instructions (which are made in accordance with the terms hereof). We remain responsible for any personal information processing done by such Third Party Service Providers on our behalf not in accordance with the terms hereof, except for events outside of its reasonable control and except for such Third Party Service Providers with whom you have a direct contractual relationship; and
(ii) third parties providing us with services who act as data controllers with respect to some or part of the information they receive from us, i.e. they may determine the purposes and means of the processing of personal information. Eyespecs shall have no responsibility or liability with respect to such processing by such third parties. Please see our Cookie Policy below, and our Privacy Preferences Center, for information on how you can opt-out from sharing information with some of our third-party service providers.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
By providing my phone number to “eyespecs.com”, I agree and acknowledge that “eyespecs.com” may send text messages to my wireless phone number for any purpose. Message and data rates may apply. Message frequency will vary, and you will be able to Opt-out by replying “STOP”.
By choosing not to opt-out, you agree that any processing of your personal information by such third parties shall be done pursuant to your acceptance and agreement to their terms of use and privacy policies as specified in their relevant properties.
Governmental/Law Enforcement Agencies and Legal Requests or Duties: We may disclose or otherwise allow access to Personal Information pursuant to a legal requirement or request, such as a subpoena, search warrant or court order, or in compliance with applicable laws and regulations. Such disclosure or access may occur with or without notice to you, if we have a good faith belief that we are legally required to do so, or that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing.
Protecting Rights and Safety: We may share your personal information with others, with or without notice to you, if we believe in good faith that this will help protect the rights, property or personal safety of our Company, of any of our Users, or any members of the general public.
Our Affiliated Companies: We may share personal information internally within our affiliates for the purposes described in this Privacy Policy. In addition, should we or any of our affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of our assets, your personal information may be shared with the parties involved in such event. If we believe that such change in control might materially affect your personal information then stored with us, we will notify you of this event and the choices you may have via e-mail and/or prominent notice on our Platform.
- YOUR RIGHTS
You can make choices regarding our collection and use of the personal information you share with us. You can control your personal information that we have obtained by emailing the Company at [email protected]. By way of example, you may request (i) access to the personal information we’ve collected from/about you, (ii) that updates are made to your personal information, (iii) that we cease using your personal information to contact you, and (iii) we delete the personal information about you in our records. We will undertake to respond to your request within 30 days of receipt thereof. In some cases, your ability to access or control your personal information will be limited, as required or permitted by applicable law. If that should happen, the Company will notify you accordingly. How you can access or control your personal information will also depend on which Services you use. For example, if you ask us to delete your personal information, we may not be permitted to do so if you’ve made a purchase via our Platform. We will retain your information for as long as your account is active or as needed to provide you access to the Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and to enforce our agreements.
For the removal of doubt, we expressly reserve the right to transfer, share or otherwise use non-personally identifiable information (e.g., anonymous, aggregated information) in our sole discretion and without the need for further approval.
- DIRECT MARKETING
By registering to our Services and/or providing us with your e-mail address or any other contact information (including without limitation through any form on our Website), you hereby agree that we may contact you for the purpose of informing you regarding our products and services which may interest you, and in order to send to you other marketing material. You may withdraw your consent by sending us written notice by email to the following address: [email protected] or by pressing the "Unsubscribe" button contained in the promotional communications you receive. Please note that the Company may also contact you with important information regarding your use and interaction with our Services. For example, we may notify you (through any of the means available to us) of changes or updates to our Services, payment issues, service maintenance, etc. You will not be able to opt-out of receiving such service messages.
- MOBILE MARKETING
By opting-in to receive text messages from us or by sending us an initial text message, you agree to receive text messages (a.k.a. SMS messages) from eyespecs.com, some of which may be considered marketing and may be delivered by us using autodialer systems/technologies. You also represent that you are the owner or authorized user of the mobile device that you used to subscribe for our mobile communications and that you are authorized to approve the applicable charges, as applicable. You (and not eyespecs.com) will be responsible for all messaging and data charges that may apply.
You can opt-out of receiving text messages from us at any time by texting “STOP” from the mobile device receiving the messages. If you choose to opt-out you will be unsubscribed from the text program. You will receive one SMS that confirms you have successfully opted-out. After that you will receive no more messages for this system until you opt-in again. For additional help, you may contact us by sending an email to privacy@ eyespecs.com.
In addition, eyespecs has rolled-out a feature that offers subscribers a convenient one-click option to re-order contact lenses. For those users who wish to use this feature and enroll, eyespecs will send you automated text message reminders as and when it’s time to place an order for contact lenses. We reserve the right to include other eyespecs marketing messages and promotions together with any of the reminder text messages that are sent to you. You always have the right to stop receiving contact lenses reorder reminder text messages by replying “STOP” to any such message, as we’ve noted above.
Please know that, even if you opted out of receiving text messages from us, we may still contact you for transactional or informational purposes. Some examples are contacts for customer service, product information, service or reminder notices. We may also need to contact you with questions or information regarding your order.
- PHI
Since the Properties and Services are in essence, a consumer e-commerce platform, they are not subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). However as we take the confidentiality of your health information very seriously we choose to adopt the strict rules of HIPAA in maintaining the privacy of Protected Health Information as such term is defined under the HIPAA ("PHI") and to provide you with notice of our assumed duties and privacy practices with respect to PHI. PHI is information that may identify you and that relates to your past, present, or future physical or mental health or condition, the provision of health care products and services to you or payment for such services. This Notice describes how we may use and disclose PHI about you, as well as how you obtain access to such PHI. This Notice also describes your rights with respect to your PHI.
Treatment. We may use and disclose your PHI to provide and coordinate the treatment and services you receive. For example, we may disclose PHI to pharmacists, doctors, nurses, optometrists, and other personnel involved in your health care. This helps to coordinate your care and make sure that everyone who is involved in your care has the information that they need about you to meet your health care needs.
Consent to Use Vision and Prescription Information related to contact lenses. If you make a purchase of contact lenses, we may request information from you about your medical history, vision, and prescriptions provided to you by a doctor or optometrist (collectively “vision and prescription information”) to complete the transaction and provide you with the product(s) you have purchased. In addition, we may use your vision and prescription information to contact your prescriber for the purpose of requesting that your prescriber furnish a copy of your prescription to us. By providing your vision and prescription information to eyespecs.com, you agree and authorize eyespecs.com to use your vision and prescription information for the purpose of requesting that your prescriber furnish a copy of your prescription to eyespecs.com.
We may use and disclose your PHI in order to obtain payment for the health care products and services that we may provide to you and for other payment activities related to the services that we provide. For example, we may contact your insurer, pharmacy benefit manager or other health care payor to determine whether it will pay for health care products and services you need and to determine the amount of your co-payment. The information on or accompanying the bill may include information that identifies you, as well as information about the services or products that were provided to you. We may also disclose your PHI to other health care providers or HIPAA covered entities you are associated with, who may need it for their payment activities related to their engagement with you.
Healthcare Operations. We may use PHI to improve the Properties and Services, for marketing activities permitted under HIPAA (such as suggesting a health-related product that we make available to our Users, either on our website or through personalized advertising based on your past purchases), and for our customer service activities, quality improvement, performance evaluation, and other internal business management purposes. We may use your PHI to create de-identified data, which is stripped of your identifiable data and no longer identifies you.
We may also use and disclose your PHI without your prior authorization for the following purposes:
Business Associates. We may contract with third parties to perform certain services for us, such as billing services, copy services or consulting services. These Third Party Service Providers, referred to as Business Associates and/or Business Associate Subcontractors, may need to access your PHI to perform services for us and in such case we will use our best efforts to ensure they are required by contract and law to protect your PHI and only use and disclose it as necessary to perform their services for us.
To Communicate with Individuals Involved in Your Care or Payment for Your Care. We may disclose to a family member, other relative, close personal friend, or any other person you identify, PHI directly relevant to that person's involvement in your care or payment related to your care. If a person has the authority by law to make health care decisions for you, we will generally regard that person as your "personal representative" and treat him or her the same way we would treat you with respect to your PHI.
To send you reminders for re-orders (e.g., re-orders of contact lenses), as described above.
Food and Drug Administration ("FDA"). We may disclose to persons under the jurisdiction of the FDA, PHI relative to adverse events with respect to drugs, foods, supplements, products and product defects, or post-marketing surveillance information to enable product recalls, repairs, or replacement.
Worker's Compensation. To the extent necessary to comply with law, we may disclose your PHI to worker's compensation or other similar programs established by law.
Public Health. We may disclose your PHI to public health or legal authorities charged with preventing or controlling disease, injury, or disability, including the FDA. In certain circumstances, we may also report work-related illnesses and injuries to employers for workplace safety purposes.
Law Enforcement. We may disclose your PHI for law enforcement purposes as required or permitted by law for example, in response to a subpoena or court order, in response to a request from law enforcement, and to report limited information in certain circumstances.
As Required by Law. We will disclose your PHI when required to do so by federal, state or local law.
Health Oversight Activities. We may disclose your PHI to an oversight agency for activities authorized by law. These oversight activities include audits, investigations, inspections, and credentialing, as necessary for licensure and for the government to monitor the health care system, government programs and compliance with civil rights laws.
Judicial and Administrative Proceedings. If you are involved in a lawsuit or a dispute, we may disclose your PHI in response to a court or administrative order. We may also disclose your PHI in response to a subpoena, discovery request, or other lawful process instituted by someone else involved in the dispute, but only if efforts have been made, either by the requesting party or us, to first tell you about the request or to obtain an order protecting the information requested.
Fundraising. As permitted by applicable law, we may contact you to provide you with information about our fundraising programs. You have the right to "opt out" of receiving these communications and such fundraising materials will explain how you may request to opt out of future communications if you do not want us to contact you further for fundraising efforts.
Your Health Information Rights:
Obtain a paper copy of the Notice upon request. You may request a copy of our current Notice at any time. Even if you have agreed to receive the Notice electronically, you are still entitled to a paper copy. You may obtain a paper copy at the site where you obtain health care services from us or by contacting [email protected].
Request a restriction on certain uses and disclosures of PHI. You have the right to request additional restrictions on our use or disclosure of your PHI by sending a written request to [email protected]. We are not required to agree to the restrictions, except in the case where the disclosure is to a health plan for purposes of carrying out payment or health care operations, is not otherwise required by law, and the PHI pertains solely to a health care item or service for which you, or a person on your behalf, has paid in full.
Inspect and obtain a copy of PHI. With a few exceptions, you have the right to access and obtain a copy of the PHI that we maintain about you. If we maintain an electronic health record containing your PHI, you have the right to request to obtain the PHI in an electronic format. To inspect or obtain a copy of your PHI, you must send a written request to privacy@ eyespecs.com. You may ask us to send a copy of your PHI to other individuals or entities that you designate. We may deny your request to inspect and copy in certain limited circumstances. If you are denied access to your PHI, you may request that the denial be reviewed.
Request an amendment of PHI. If you feel that PHI we maintain about you is incomplete or incorrect, you may request that we amend it. To request an amendment, you must send a written request to [email protected]. You must include a reason that supports your request. If we deny your request for an amendment, we will provide you with a written explanation of why we denied it.
Receive an accounting of disclosures of PHI. With the exception of certain disclosures, you have a right to receive a list of the disclosures we have made of your PHI, in the six years prior to the date of your request, to entities or individuals other than you. To request an accounting, you must submit a request in writing to [email protected]. Your request must specify a time period.
Notification of a Breach. You have a right to be notified following a breach of your unsecured PHI, and we will notify you in accordance with applicable law.
- MINORS
To use our Platform, you must be over the age of sixteen (16). Therefore, we do not knowingly collect personal information from minors under the age of sixteen (16) and do not wish to do so. Any purchase of products through our Properties that is intended for a child under sixteen (16) years of age, must be carried out by his/her legal guardian within such legal guardian’s account, and without providing us any personal information of such child.
We reserve the right to request proof of age at any stage so that we can verify that minors under the age of sixteen (16) are not using the Services. If we learn that we have collected personal information from a child under sixteen (16) years, we will delete that information as quickly as possible. If you believe that we might have any such information, please contact us
- INFORMATION SECURITY
We take great care in implementing and maintaining the security of our Platform. We employ industry standard procedures and policies to ensure the protection of personal information, and to prevent unauthorized use of any such information. Among other means we use Secure Socket Layer (SSL) technology, which creates an encrypted link between our web server and your browser, and provides a secured path of communication to ensure the information remains protected and private. Please note however, that regardless of the measures we take and the efforts we make, we cannot and do not guarantee the absolute protection and security of any personal information.
- UPDATES TO THIS PRIVACY POLICY
From time to time, we may change the terms of this Privacy Policy. Changes will take effect once they are posted online and by accessing and/or using the Services after we make any such changes to this Privacy Policy, and you are deemed to have accepted such changes. If you do not agree with any of the amended terms, you must avoid any further use of the Properties and/or the Services provided thereon.
- GENERAL INFORMATION
This Privacy Policy, its interpretation, and any claims and disputes related hereto, shall be governed by the laws of the State of New York. Any and all such claims and disputes shall be brought in, and you hereby consent to them being litigated in and decided exclusively by a court situated in United States.
Our Properties may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites may have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites
- HAVE ANY QUESTIONS?
If you have any questions (or comments) concerning this Privacy Policy, you are welcome to send us an email at: [email protected] and we will make an effort to reply within a reasonable timeframe.
By contacting us, and accessing the Platform, you warrant and agree that you are free to do so, and that you are not providing us with information which violates any third party intellectual or privacy rights.
COOKIE POLICY
We use certain monitoring and tracking technologies, including ones offered by third party service providers to collect and process the personal information we specified above. These technologies are used in order to maintain, provide and improve our Platform on an ongoing basis, in order to provide a better experience to our Users and to provide our customers and potential customers with more relevant advertisements of our Services. For example, these technologies enable us to: (i) keep track of and apply our Customer's and Potential Customers’ Services and Website preferences and authenticated sessions, (ii) better secure our Services by detecting abnormal behaviors, (iii) identify technical issues and improve the overall performance of our Services, (iv) monitor and analyze our ads’ performance (v) create and monitor analytics relating to use of our Services, and (v) deliver to you targeted advertisements that are more tailored to you based on your browsing activities and inferred interests.
Based on the foregoing, we’ve adopted this policy ("Cookie Policy") to explain how we use cookies and your related choices and options. In this policy we use the term "cookies" to refer to any applicable tracking technologies described herein.
- WHAT ARE COOKIES
Cookies are a small text file that is stored on your device to help websites and mobile apps remember things about you. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. To learn more about cookies, visit http://www.allaboutcookies.org/
Pixel Tags (also known as web beacons or clear GIFs) are transparent images, iFrames, or JavaScript placed on a website or in marketing emails that are used to understand how you interact with such websites or emails.
Social Media Features, such as the Facebook "like" button, may collect your IP address and which page you are visiting on a website, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features.
Single Sign-on allows you to log in to certain websites or mobile applications using sign-in services provided by third parties, such as Facebook or Google. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form.
HOW WE USE COOKIES
The cookies we use can be classified in one of the following categories:
Strictly Necessary cookies
We use these cookies to enable you to use our Platform’s features, such as enabling movement between pages and remembering information you enter on forms.
Without these necessary cookies, services and functions on our Website will not be possible and our Website will not perform as it should.
Security cookies
We use these cookies to help identity and prevent security risks.
Authentication cookies
We use these cookies to help us show you the right information and settings when you are logged-in to our website.
Performance and Analytics cookies
We use these cookies to collect information about Users’ use of our Platform to help improve the way the Platform works. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyze how well our website was performing and improve it without these cookies.
Functionality and Preference cookies
We use these cookies to remember the choices you make such as which language you prefer and to provide you with personalized features.
Targeting and Advertising cookies
We use these cookies to deliver you with ads when you browse the web that are more relevant to you and your interests, by remembering information such as what you looked at on our Platform and to track the performance of these ads.
Social Sharing cookies
We use these cookies to allow you to share content directly on the social network/sharing sites, like Facebook, Twitter or Google+ on which you have a user account. Examples would be if you wanted to "like" or "tweet" about a service or product advertised on our website
YOUR CHOICES
- Strictly Necessary Cookies: Because these cookies are essential to operate our website, there is no option to opt out of these cookies.
- Targeting and Advertising Cookies:
- You can opt out of interest-based targeting provided by participating ad servers through the Network Advertising Initiative at networkadvertising.org/managing/opt_out.asp or the Digital Advertising Alliance at www.aboutads.info/
- You may be able to change your device settings (on your iPhone, iPad or Android) to control whether you see online interest-based ads
- You can opt out of some (but not all) of third party tracking technologies by following the instructions provided by the applicable third party service providers in their privacy policy.
- You can learn more about your options by visiting youradchoices.comor www.youradchoices.eu
- Other Cookies:
- You can follow the instructions provided by your website or mobile browser (usually located within the "Help", "Tools" or "Edit" facility) to modify your cookie settings.
- DELETING ALL WEB BROWSER COOKIES
All of the Web browser cookies we use are stored on Users’ browser local memory. Therefore, by deleting such cookies from your local memory, we will not be able to associate any information we have about you, unless you login to our Platform as a registered user.
- DO NOT TRACK
We do not currently commit to responding to your browsers’ ‘Do Not Track’ signals with respect to our Platform, in part, because no common industry standard for ‘Do Not Track’ has been adopted by regulators, including no consistent standard of interpreting a user’s intent. We are committed to monitoring the developments around ‘Do Not Track’ and the implementation of a standard.
- CHANGES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time. We encourage you to periodically review this Cookie Policy to stay informed about our use of cookies, the information we collect via cookies, and any updates in relation thereto. If we make any changes to this Cookie Policy that significantly impact the way we use cookies, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Website. Your continued use of our Platform constitutes your agreement to this Cookie Policy and any updates.
- CONTACT US
If you have any questions about our use of cookies, please contact us at [email protected].
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Progressive and Bifocal Measurements: Height Placement and Fitting
How do I measure my own Segment Height?
If you would like to measure your own segment height then you will need to have the frame in hand, because you can only measure it while the glasses are on your face. You can either purchase the frame without lenses first and then send them back to have lenses put in after the segment height has been measured. Or if you have already received your glasses and feel the segment height is not correct, you can use the frames you already have.
For No Line Progressive Lenses
1. Put the glasses on your face and adjust them so that they sit comfortably.
2. Have someone assist you by marking the lenses or Stand about 8 inches (20 cm) away from a well-lit mirror with your face parallel and square to the mirror.
3. Stare straight ahead and mark the center of your pupil. This is your segment height measurement for these frames.
4. Repeat these steps at least 3 to 5 times to get an accurate and consistent measurement.
or
For Lined Bifocal Lenses
1. Put the glasses on your face and adjust them so that they sit comfortably.
2. Have someone assist you by marking the lenses or Stand about 8 inches (20 cm) away from a well-lit mirror with your face parallel and square to the mirror.
3. Stare straight ahead and mark the lens 1mm below the bottom your eyelid. This is your segment height measurement for these frames.
4. Repeat these steps at least 3 to 5 times to get an accurate and consistent measurement.
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Pupil Distance PD
PD or Pupillary Distance is the distance in between the center of one pupil to the center of the other pupil. The PD is measured in millimeters (mm) and can also be written in this form: 35/34 ( Normally done if one eye is a little further away than the other from the center of the nose ).
How to Obtain Your Pupillary Distance.
Ask a friend to help you.
You need to have a friend hold a ruler across the bridge of your nose upside down ( so you can read the millimeter measurement ) It is much easier if you have someone about the same height as you. The measurer will hold the ruler in their left hand, close their left eye. They would then open their right eye and line the beginning of the ruler with the center of the left pupil. Then close your right eye and open the left eye and read the center of the right eye without moving the ruler. -
Rapid
Rapid Free Delivery is a free shipping service from Eyespecs.com a family company of JoyLot.com, that gets your products to you faster than ever before. We now offer free Eyespecs Rapid shipping on select products to eligible US states. Eligible items will display the shipping time to your shipping state which can take between 1-3 business days and be delivered by the end of the day.
Orders must be placed before 2:00 pm EST in order to ship the same day. This service is available on selected items with the Rapid service icon. Eyespecs Rapid delivery is only available on business days and excludes major holidays. Order received by 2:00 pm EST are required to pass our payment verification system for same-day shipping. For orders that have not passed our payment verification system by the cut-off time, will be processed on the following day with the Eyespecs Rapid shipping service.
Eyespecs Rapid service is not guaranteed during natural disaster conditions and weather-related delays.
RX Prescription order may take up to 10 business days to process and will be shipped Free Rapid 2-Day.
Click here to track your order.
(Rapid, is a trademark of JoyLot, Inc. a family company of Eyespecs.com)
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Returns and Exchanging
Welcome to Eyespecs Client Services
OUR RETURN POLICY
Your shopping experience is our top priority. It must be a Joyful one, and we guarantee it.
You may process a return within 90 days on all frames.
(no questions asked)
Use our easy return process to print a free prepaid return label.
We cover all U.S. shipping return costs.
About Eyespecs EyewearBased and operating out of Long Island, New York, Eyespecs.com is a pioneering retailer and authorized dealer of high-quality designer eyewear.
A sister company of JoyLot.com and Kidseyewear.com
We are the most up-to-date and leading source in the Sunglasses and Eyeglasses industry. We welcome you to search our largest online catalog featuring top designers' sunglasses and eyeglasses.
We constantly add top-quality products and expand on our online products offered.
Our guarantee to you is that all our products are 100% authentic guarantee, and our mission is to offer you top customer service.
Our return policy is simple. If you are not happy, we are not happy. We simply offer a 90-day money-back guarantee and no restocking fees. 100% risk-free purchasing Sunglasses or Eyeglasses frames from us.
Eyespecs staff is happy to answer any questions or concerns you may have.
Free shipping promotion is within the continental 48 US states.
No restocking fees apply to all Eyespecs frame orders. (lenses are excluded).
We are committed to providing great quality and service, and every shopping experience at Eyespecs will be Something Magical!
Glasses/Frames Return PolicyWe offer a simple hassle-free, no-questions-asked 90-Day return policy on all frames. We even provide you with a free return label within the 48 contiguous US states, where you simply process your return within your account without the need to call or email us.
No restocking fee and we mean it. Return your Sunglasses and/or Eyeglasses frames in brand new unused/unworn condition within 90 days and we'll cover the shipping cost and issue a full refund to your original payment method. As simple as that.
You may return new, unused frames within 90 days of delivery for a refund. item must be in original new condition including all booklets, inner case, outer case, and authenticity cards. Any expedited shipping fees are non-refundable.
Prescription lenses are customized per each customer's specs and therefore are not refundable, however, We offer a one-time redo no matter if you change your mind about the glasses you received or wish to upgrade your lenses (We will provide you with a prepaid return label and you will only be responsible for the difference in frame pricing, lens pricing, and $14.95 shipping and handling.). If you decide to return any prescription glasses in unused new condition and choose not to use our one-time option to remake another set of prescription lenses. A refund will be issued for the frame amount only.
If an item returned is used, worn, or after the 90 day return policy, it will not be accepted and you will be responsible for arranging a pick up within 7 days or it will be donated to a charity of our choice
Contact Lenses Return PolicyWe offer a simple hassle-free, no-questions-asked 30-Day return policy on all brand-new unopened, unused contacts. For the return of Contacts Lenses, there is a $9.95 shipping fee adjustment from the order total.
Glasses WarrantyWe got you covered
All sunglasses and eyeglasses frames are warranted for 1 Year (unless specified otherwise) from the date of purchase against any manufacturer’s defects. Manufacturer's defects include material, workmanship, structural design, hinges, welding points, and colorings. Manufacturer’s defects DO NOT include damage resulting from wear and tear flagrant misuse causing frame damage, acts of nature, improper use of maintenance, scratching, or tarnish, pet damage, destruction or damage by vehicle, stepping on or sitting on the frame, bending or twisting the frame, repairs and alterations, or any other damage not considered a manufacturing flaw. (The warranty will be voided if the serial number is altered, scraped, or does not match our records.)
For the initial 30 days of warranty, we will cover all shipping and return. After 30 days, A $14.95 shipping and handling fee must be paid by the customer to cover the replacement warranty. This fee is to cover the return and reshipping costs. (Please note that we do not benefit from this charge however we are doing it as a courtesy to our valued customers. You may also choose to contact the manufacturer directly.
Defective frames, (upon inspection), will be replaced with a new pair. In cases where the frame is listed as discontinued (no longer manufactured), the frame will be replaced with another color or a different model of equal or lesser value. We will contact customers in these situations. Please be advised that all shipping charges are the sole responsibility of the customer, including any taxes and duties incurred with international packages.
If for any reason we discover that the damage is not a manufacturer defect, we will contact you and the return shipping is the responsibility of the customer.
Upgrade my lens optionsWe offer a one-time redo no matter if you change your mind about the glasses you received or wish to upgrade your lenses
We will provide you with a prepaid return label and you will only be responsible for the difference in frame pricing, lens pricing, and $14.95 shipping and handling.
Doctor change of prescriptionIf you are experiencing blurry vision and your doctor prescribed a new RX, Eyespecs will remake the lenses at no charge to you within 90 days from the date of delivery. For a doctor change prescription there is a fee of $14.95 shipping and handling to cover the shipping cost.
If you are experiencing blurry vision due to the fitting of the glasses received, we will remake a new set of lenses at no charge within 90 days from the date of delivery.
Prescription RX Order cancelation requestRX Orders can be canceled within 3 hours of the original order time.
Once our lab receives the order, custom lenses are unique per order and therefore are not refundable.
The request must be made by email or by calling our toll-free phone number 1-877-EYESPECS (1-877-393-7732)
Product availabilityFrames and Sunglasses
On occasion, there may be an item that has been oversold, on backorder or is no longer available, we will contact you with the status and or cancel your order and credit any charges that were made to your account.
RX Prescription Glasses Lens Warranty PolicyPrescription lenses purchased with a 2-year warranty AR Anti Reflective qualifies for a one-time lenses redo within two years from the date of purchase.
The two-year lenses redo qualifies only on fully functional frames (not taped, glued, and or soldered, as this would) frames must be the ones purchased from us with matching serial number (scraped serial numbers on glasses will not be qualified for lenses redo).
There is a $14.95 charge which covers all shipping. A return label is provided by us and resending the glasses glack to you.
For international orders, the customer is responsible for shipping fees.
I want to return an itemOnce you receive your item, you can initiate a return as follows:
- Login to your account. If you placed an order as a guest, click here to process your return.
- Go to the My Orders page by clicking on the account button and selecting "Items Purchased".
- Find the order you want to return and click to see the order details.
- Click the "Return item(s)" button below your order items and follow the prompts to print a return label.
International customs and VAT feesEyespecs.com is a US based company. All orders are shipped from the US and therefore you may be subject to customs and duty charges. Please check with your local authorities for duty and estimated charges.
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Sales Tax
Sales tax is calculated based on your ship-to address and product type. Different states and counties have different sales tax regulations.
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Shipping and Delivery PolicyShipping
Eyespecs ships orders daily Monday to Friday except for major holidays.
We ship to all addresses within the U.S. including P.O. Box, APO AE, Alaska, Hawaii, and Puerto Rico.
International orders are also accepted as on the listing details page displaying the list of countries we ship to with the shipping fee details.
Every product listed on Eyespecs will display the shipping rates set by us. Note that some items cannot be combined
TrackingUpon shipping of an item, we will send you an email with your order details confirming the shipped item, shipping carrier, and tracking number. Upon receipt of your tracking number and the shipping carrier please check with the shipping carrier's website to track your order.
Shipping TimeMost orders placed by the cutoff time are processed and shipped the same day. In some cases, an order will require additional handling time and can take up to 48 hrs to process.
Rapid and Express orders are received by the cutoff time with a verified payment and are processed the same day in the assurance of delivery by the promised date.We use all the major mail carriers including FedEx, UPS, and the United Postal Service. Unfortunately, we are not able to offer the option to choose a mail carrier.
On occasion, there may be an unexpected delay on your order. We will notify you via email of the delay of your order and the approximate ship date.
If you have placed an order in a standard ground shipping service, and require an upgrade to a faster shipping service. You may contact us to upgrade your shipping option if possible and there may be a difference in shipping fees. To upgrade your shipping service please call: 1-833-EYESPECS (1-833-393-7732)
Shipping FeesFor shipping fees and details. Select the shipping tab on the item details page where you can find the shipping time and shipping fees.
Delivery DelaysPossible reasons for late delivery include the following:
- Incorrect address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
The recommended actions are:
- Track your package and confirm the estimated delivery date.
- Confirm the shipping address you provided in your order.
- Track your order with the shipping carrier for any delays.
- Check your order status that it was a verified payment.
- Wait 48 hours to allow for unexpected delays.
International OrdersFor the shipping rates and charges check the shipping rates listed on the Shipping Options and Details section in each listing.
We use all the major mail carriers to ship orders including DHL, FedEx, UPS, and the United Postal Service. Unfortunately, we are not able to offer the option to choose a mail carrier.
International orders that are shipped to countries outside the U.S. may be subject to import taxes, customs duties, and fees levied by the destination country. Please be aware that all countries have different procedures and fees for incoming packages. The import fees are payable to your local appropriate authorities of the destination country. We have no control over customs duty charges and applicable fees. These fees are the responsibility of the buyer.
Orders refused and not accepted due to duty charges will be refunded upon receipt minus all return charges and any applicable fees.
In some cases including address delivery or due to high-value orders, we may request signature confirmation upon delivery of your order.
Shipping couriers, agents, and reshipping servicesEyespecs does not take any responsibility for packages shipped and delivered to any shipping couriers, agents, or reshipping services.
AvailabilityMost items offered for sale on Eyespecs are available for immediate shipping. On occasions, a product may be oversold or no longer available. We will notify you via email and your card will not be charged.
Merchandise GroupingTo keep the shipping cost down. We will try to consolidate your order in the minimum number of shipments possible.
In some cases, you may receive more shipments than expected to receive your order. We will never charge you for more shipping than the original amount paid for your order
Note that items listed as Not Yet Released or Back Ordered can delay orders that are or may be combined with other items in stock.
Shipping RestrictionsDue to some restrictions on specific products, we may not be able to ship certain items to some destinations. Each item has its shipping rate and shipping destination available.
Signature High-Value OrderIn some cases including address delivery or due to high-value orders, we may request signature confirmation upon delivery of your order.
Undelivered or Wrong Address PackagesOccasionally packages may be returned to us for an undelivered or bad address. In this case, we will issue a full refund ( including shipping ) and the order will not be re-shipped.
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Shipping fee charges.
Every item being sold or offered on Eyespecs has the shipping fees charges that Eyespecs or it's merchants are charging. Most items are available to combine shipping. Shipping fees are charged by Item(s) or by Weight (for example)
Fixed Rate Shipping Fee.
- Base = If you buy an item that has the Base Fee charge you will pay the amount stated below the Base row.
- + Additional Item = The additional item fee will be added for each additional item you buy from the seller in the same shipping group.
- + Insurance = The insurance fee charge is offered by the seller, if there is an Insurance fee stated the fee will be charged for each item in your cart.
- Insurance Option = If there is no amount stated and the insurance is included no additional charges will be added. If there is an amount and the option is requires you will be required to pay the insurance fees, if the insurance is optional you may decline or accept the insurance coverage option.
If an items is offered and the shipping charge is a Base $4.95 + Additional Item at $1.95 and you buy 4 item your total would be $4.95 + $1.95 + $1.95 + $1.95 = $10.80
If the insurance is included or optional you will not be charged any additional fees. However if you choose to insure or you are required to get insurance and there is a $0.50 insurance fee you will be charged an additional $0.50 for each item for insurance.
If you want to buy multiple items and wish to combine shipping, buy all the items you want and then click on the Checkout link within your account
(this shipping fees are for combine shipping items only from the same seller and the same shipping class.)
"" Please note that the final price in your shopping cart prior to making a payment is your final grand total. Eyespecs does not keep or save any credit card information. ""
Per Pound Shipping Fee.
- Base = If you buy an item that has the Base Fee charge you will pay the amount stated below the Base row.
- + Weight = If there is a fee in the + Weight row the fee will be added to your base charge and every additional item you add to your cart you will pay the + Weight charge only within the same shipping group.
- + Insurance = The insurance fee charge is offered by the seller, if there is an Insurance fee stated the fee will be charged for each item in your cart.
- Insurance Option = If there is no amount stated and the insurance is included no additional charges will be added. If there is an amount and the option is requires you will be required to pay the insurance fees, if the insurance is optional you may decline or accept the insurance coverage option.
If you see an item you want and the Base is $4.95 + Weight $6.50 your total order for that one item is $11.45.
To purchase multiple items and combine shipping. If the Base is $4.95 + Weight $6.50 and you buy two items your total will be $4.95 + $6.50 + $6.50 = $17.95 each additional item you add the Base charge will not be added to the checkout total and only the + Weight fee will be added.
If the insurance is included or optional you will not be charged any additional fees. However if you choose to insure or you are required to get insurance and there is a $0.50 insurance fee you will be charged an additional $0.50 for each item for insurance.
If you want to buy multiple items and wish to combine shipping, buy all the items you want and then click on the Checkout link within your account
(this shipping fees are for combine shipping items only from the same seller and the same shipping class.)
"" Please note that the final price in your shopping cart prior to making a payment is your final grand total. Eyespecs does not keep or save any credit card information. ""
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Silhouette Specs and InformationBridge Measurements
Bridges
Titan Minimal Art (7395 Chassis)
Titan next generation (7374 Chassis)
Titan Metallic (7436 Chassis)
17 bridge measures 30mm from end to end, on the front side
19 bridge measures 32mm from end to end, on the front side
21 bridge measures 34mm from end to end, on the front side
Bridges
Titan Minimal X (1960 Chassis)
17 bridge measures 29mm from end to end, on the front side
19 bridge measures 31mm from end to end, on the front side
21 bridge measures 33mm from end to end, on the front side
Bridges
Performance 3 Stripe (a775 Chassis)
Titan Translucent (7441, 7513 Chassis)
Titan Colours (7500 Chassis)
17 bridge measures 29mm from end to end, on the front side
19 bridge measures 31mm from end to end, on the front side
21 bridge measures 33mm from end to end, on the front side
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SSL
"Security" once evoked images of gold and cash protected by armed guards and steel bars. On the Internet, information – not gold – is the precious resource. Locks and keys have given way to Public Key Infrastructure and steel bars to Firewalls.
The Web lets you exchange data in seconds, but it also creates the risk of "spoofing," interception, and tampering. That's why solutions like privacy, encryption, digital certificates, and secure email are essential to everyone online, whether you're implementing an e-commerce site, posting confidential information on your intranet, or using your credit card to shop on the Web.
When it comes to protecting yourself on the Web, you can't be too careful.Is It Safe to Shop on the Internet?
When you shop on the Internet, you have the same concerns as you do when you use a catalog to shop over the telephone.
- Impersonation: Is the business that takes receiving my order authentic?
- Eavesdropping: Could someone "listen in" to my order and steal my credit card number?
In the real world, you often give your credit card to cashiers or waiters, and you give out your account number over the phone when placing an order. Using your credit card number on the Internet is no more dangerous than these practices. In fact, it is often more secure to give out your account number over the Internet, because many sites work with your browser software to encode your transaction so if outside parties intercept it, they won't be able to read it.
We counter security threats with a technology called SSL (Secure Sockets Layer). SSL is a set of rules followed by computers connected to the Internet. These rules include encryption, which guards against eavesdropping; data integrity, which assures that your communications aren't tampered with during transmission; and authentication, which verifies that the party actually receiving your communication is who it claims to be.
To check a site's security status, look at the site's URL in your browser window. An "s" added to the familiar "http" (to make "https") indicates that SSL is in effect. In Netscape Navigator 3.0 and earlier, the broken key symbol in the lower-left corner of your browser window becomes solid when you are in secure mode. In Netscape Communicator 4.0 and 4.5, the padlock symbol in the corner, usually open, is closed in secure mode. In Internet Explorer 4.0, a closed padlock appears when you are in secure mode.
If you're about to send information to a site that's not using SSL, your browser will warn you first.
SSL protects your communications during transmission. However, you must also protect yourself by dealing only with Internet companies you are certain you can trust, just as you deal only with merchants who won't share your credit card numbers with others.
The Federal Trade Commission is increasing its surveillance of Internet fraud, and the National Consumers League has created the Internet Fraud Watch, an online service for reporting frauds.
Are Internet Banking and Investment Transactions Safe?
Online banking and investment services, and your browser, also rely on encryption to protect the information in your transactions. Before your computer transmits your information to an online financial service, the information is encrypted - turned into code. When the information reaches its destination, it is decoded. Anyone who intercepts the information during transmission receives only gibberish. Online financial services also encrypt all information they transmit back to you.
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User Agreement
Please read our User Agreement which outlines the site policies and terms of use.
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Vision Insurance NPI Number
Legal Business Name: Eyespecs International LLC
NPI Organization Name Location 1295416923 Eyespecs International LLC 20 Dunton Ave
Deer Park NY 11729-4702 -
Warranty coverage
We got you covered
All sunglasses and eyeglasses frames are warranted for 1 Year (unless specified otherwise) from the date of purchase against any manufacturer’s defects. Manufacturer's defects include material, workmanship, structural design, hinges, welding points, and colorings. Manufacturer’s defects DO NOT include damage resulting from wear and tear flagrant misuse causing frame damage, acts of nature, improper use of maintenance, scratching, or tarnish, pet damage, destruction or damage by vehicle, stepping on or sitting on the frame, bending or twisting the frame, repairs and alterations, or any other damage not considered a manufacturing flaw. (The warranty will be voided if the serial number is altered, scraped, or does not match our records.)
For the initial 30 days of warranty, we will cover all shipping and return. After 30 days, A $14.95 shipping and handling fee must be paid by the customer to cover the replacement warranty. This fee is to cover the return and reshipping costs. (Please note that we do not benefit from this charge however we are doing it as a courtesy to our valued customers. You may also choose to contact the manufacturer directly.
Defective frames, (upon inspection), will be replaced with a new pair. In cases where the frame is listed as discontinued (no longer manufactured), the frame will be replaced with another color or a different model of equal or lesser value. We will contact customers in these situations. Please be advised that all shipping charges are the sole responsibility of the customer, including any taxes and duties incurred with international packages.
If for any reason we discover that the damage is not a manufacturer defect, we will contact you and the return shipping is the responsibility of the customer.
Lenses Warranty: If you have purchased any of our anti-relective coatings which includes our 2-year warranty, A one-time lens replacement is offered no matter the condition of your lenses. There is a $14.95 and Eyespecs will provide you with a prepaid return label.
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What leneses are the right lenses for me?
When ordering you new pair of sunglasses or eyeglasses, there are several options to choose from. The most common lens materials are Polycarbonate, Trivex, and Glass. At Eyespecs.com, we love to sell, but we also like to educate you and sell only what you really need.
Polycarbonate
Polycarbonate is the most common lens material for sunglasses and eyeglasses. Mostly used by manufacturers.
Pros
- Lightweight
- Impact Resistance
Cons
- Scratch resistance
- Clarity
- May cause hairline cracks on rimless drilled lenses. (A great alternative is Trivex lenses for rimless frames)
Companies like Essilor, have developed a great solution to prevent scratch resistance with the scratch resistance coating. We at Eyespecs.com, offer the the best coating solutions with a full warranty.
Trivex
A high-end polycarbonate, and offers a better clarity than the standard polycarbonate, it is lighter and is more impact-resistant.
Pros
- Better clarity than polycarbonate
- Lighter weight in comparison to the polycarbonate
- Best for rimless frames or drilled lenses.
Cons
- About 10% thicker than polycarbonate (avoid if you have a high prescription)
Glass Lenses
Most companies stopped offering glass lenses.
Pros
- Best Optical Clarity
- Best Scratch Resistance
Cons
- Weight
- Not impact resistance (not recommended for active lifestyle)
- Glass is not recommended for high-prescription
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Why are my progressive lenses blurry?
Progressive lenses tend to be blurry on the sides because each lens promotes three fields of vision: An upper lens segment designed to help the wearer see objects in the distance. A lower lens segment is designed to help the wearer see objects within very close proximity.
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